Having Lisa and Lori present Reclaiming Civility to our El Paso County Clerk & Recorder leadership team—including Clerk to the Board, Recording, Elections, and Motor Vehicle Managers, was nothing short of transformative.

Their message resonated deeply with every department represented. Lisa and Lori created a space where our leaders could reflect honestly on the human side of public service: the stressors, the pressure, the pace, and the essential role we each play in shaping community trust.

What stood out most was their ability to connect civility not as an abstract concept, but as a practical, applicable approach we can use daily—especially in the hard, often emotionally charged duties our team’s handle. They acknowledged our challenges, validated the complexity of frontline service, and gave us tools that were realistic, adaptable, and immediately usable.

Since their session, our leadership has continued to integrate Reclaiming Civility into our everyday operations. We have seen more intentional communication, more thoughtful interactions, and a renewed commitment to leading with empathy, even when circumstances are difficult. Their training has strengthened the culture we strive for: one grounded in respect, calm, and integrity.

Lisa and Lori are gifted communicators. Their work is not only timely but essential for public servants navigating increasingly demanding environments. Reclaiming Civility has made a meaningful impact on our organization, and I highly recommend their program to any team seeking to elevate their culture, strengthen leadership, and better serve their community.